Call of the Day: Mind Reader

by | Thursday | August 5, 2010 | 13 comments

Office Manager: Thank you for calling, how may I help you?

Person: Yes, I have a complaint about a visit I had at another hospital.

Office Manager: Another hospital?

Person: Yes, I went to (hospital across town) and they diagnosed my dog with parvo.

Office Manager: Oh, I’m sorry to hear that.

Person: Well, I wanted them to give me fluids to give at home and they wouldn’t. And I want to know why not.

Office Manager: Well, I’m not really sure….

Person: Well, what would you do?

Office Manager: It really is up to the doctor’s discretion to determine an appropriate course of treatment.

Person: But that is what I WANTED. Why wouldn’t they do it? Isn’t that illegal to not do what I want?

Office Manager: I think if you have a concern about your visit, you should speak with someone at that hospital to find out their policy.

Person: But I’m asking YOU.

Office Manager: I’m afraid I can’t tell you why a doctor at another hospital chose to do something the way they did.

Person: WHY NOT?

Office Manager: Because…I’m not employed at that hospital?

Person: Can I speak to a supervisor?

Office Manager: I am the office manager.

Person: Well, you’ve been no help whatsoever. *click*

Filed: Daily Life
  • Cathey

    Okay, I’m beginning to think that you are part of a practice that has an inordinate amount of stupid people living in the area. Surely Kekoa or Brody has done something fun – or even stupid; “stupid/silly doggy” is much more fun than “stupid human” – they’re a dime a dozen — apparently!

  • Megan

    Cathey –
    Nope. Stupid people are everywhere, trust me. This is a gem. Dr. V, I’ll get right on mailing you my newly patented crystal ball so this doesn’t happen again ;) Did you guys actually call XXX animal hospital to let them know you received a complaint? I bet they’d get a kick out of it hehe.

  • Kim

    I kind of wish your office manager would call the other hospital and thank them for taking on that client. ;)

  • Melissa

    Oh the joys of dealing with the general public. bwahahaha

  • http://www.vetwisdomcafe.com Tammy

    Confirms my suspicions… People are very strange.

  • http://finnspawprint.blogspot.com/ Susan Montgomery

    Could be worse, they could be YOUR client!

  • http://www.leavethelightson.info/ Robyn

    You really ought to submit this to “Not Always Right” (http://notalwaysright.com/). Warning: if you visit this site, you’ll probably be occupied for a couple of hours reading conversations just like this one.

  • Tonya

    IMO, Parvo is best left to the professionals anyway! It should be under the category of “don’t try this at home.” People never cease to amaze me!

  • http://opcatchat.blogspot.com caren gittleman

    Is there a full moon?

    All I can say is OHHHHH MYYYYYYYY God!!!!!!!!!!!!!!!!!!!!!!!

    Cat Chat http://opcatchat.blogspot.com

  • http://www.pet-health-care-gazette.com/ Lorie Huston

    I have to agree with Cat Chat that there must be full moon :-0

    If it makes you feel any better, Dr. V, you’re not alone. We get strange calls like that here too…LOL

  • Pikachu

    OMG OMG OMG OMG !!!!!!!!!!!!!!!!!!!!!!!!

  • Liz

    a HA HA HA. I work in events management and we always say….NEVER OVERESTIMATE THE PUBLIC.

  • Tanja

    HAHAHAHAHA I work at a pharmacy and this is the same conversation we get at least once a week
    LOL LOL LOL