“After my dog is euthanized, can you cut off its tail for me to keep?”
That was a new one.
Resisting the urge to scream in horror and drop the phone, we took a Vulcan-like approach and tried to deduce what, exactly, this person was hoping to accomplish.
Perhaps they really were some sort of sicko, in which case I would keep them on the phone long enough to trace the phone number and notify the proper authorities.
Or maybe, just maybe, it was a person sick with grief and wanting something to remember their pet by but not sure what to ask for.
My RVT, a wise and compassionate woman, got on the phone and spoke with the person for a few minutes. “She would like for us to shave a lock of hair instead,” she said, “and make a little pawprint.”
I am glad I work with people who assume the best, rather than the worst. It’s a good way to live.