A few weeks ago, we had a client come in with her cat. She had gone to the emergency hospital the previous weekend, gotten a diagnosis of heart disease, and was instructed to follow up with her regular vet.
She didn’t have a regular vet- the cat hadn’t seen one in 10 years, but no matter, we would do. Only problem was, we didn’t do. From the moment she stepped in the door, she was mad. The receptionist was terse, the price was too high, we didn’t have the records from the emergency vet, we didn’t know what we were doing. It was, by all accounts, not the best visit.
Despite this, she still came back a week later for a follow up. Grudgingly. We went through the same rigamarole, blah blah angry, blah blah expensive, blah blah you are all terrible. I did the exam, obtained the bloodwork, adjusted medications accordingly. Pretty routine stuff. I’m not sure quite what we did wrong, but when she left she announced rather dramatically, “I’m DONE with you! D-O-N-E!” And if I may be honest, we weren’t really all that sad about that fact.
I’ve had some bad experiences, with a doctor, with a restaurant, with a mechanic. My solution: Don’t Go Back. Problem solved.
She arrived again, yesterday. I was baffled. I cannot figure out why, if we are as horrible as she tells us we are, that she keeps coming back. It is well within her rights to seek care elsewhere, and it would probably be better for all involved if she did. Before she opened her mouth to yell at me again, I handed her a copy of the bloodwork and asked, “is there a doctor or clinic you would like me to fax this to?”
She thought about it a minute, and said yes. Then she called them and yelled at them for not getting back to her fast enough. Sorry, guys.