There's nothing worse than sticking your foot in your mouth. I hate that feeling when the words escape your mouth and hang there, floating in the air, as it slowly dawns on you what horrible thing you've just said. I try to be cognizant of these things in my work as a vet. I'm pretty sure I've said some awful things unintentionally, and the most I can do is hope the person didn't actually really register it. Like when I'm coughing in the middle of a euthanasia, and I apologize by saying, "My ... Read more »
Disneyland
I think I need to break up with Disneyland and its 999 Happy Haunts
I spend a lot of time thinking about customer service, and how we as veterinarians are sometimes so focused on being amazing clinicians we neglect to remember the fact that we are in a customer service industry. You can be the most astute diagnostician in the universe, but if your front desk staff or technician (or you!) is rude, ambivalent or just generally unpleasant, it ruins the whole client experience. It doesn't take much to be minimally pleasant, but I'm amazed how uncommon that has ... Read more »
Flash Mountain
All right, all right, I know this has been a very emotionally draining week for everyone. Some of you may be hung over. I wanted to talk to you all about National Animal Shelter Appreciation Week, and I will, but I think I'll wait until everyone has calmed down a little from whatever ecstatic/ despairing/ ambivalent coma in which you were left yesterday, and for today, I'm just going to talk about Disneyland in a nice, calm voice. Pretty, pretty lights. Benign Mouse. Yes, I went to ... Read more »