meltdowns

Veterinary work is an emotionally charged field. Rarely are people in an ambivalent, steady state sort of mind the way they are, say, at the gas station, or buying bananas at the grocery store. They are either happy because they have a cute young pet getting routine care, or stressed because their pet is ill/expensive/having surgery/waiting too long in the exam room. You get the picture. So I'm used to dealing with stressed and angry people. You have to be. There are ways to defuse ... Read more »