Office Manager: Thank you for calling, how may I help you?
Person: Yes, I have a complaint about a visit I had at another hospital.
Office Manager: Another hospital?
Person: Yes, I went to (hospital across town) and they diagnosed my dog with parvo.
Office Manager: Oh, I’m sorry to hear that.
Person: Well, I wanted them to give me fluids to give at home and they wouldn’t. And I want to know why not.
Office Manager: Well, I’m not really sure….
Person: Well, what would you do?
Office Manager: It really is up to the doctor’s discretion to determine an appropriate course of treatment.
Person: But that is what I WANTED. Why wouldn’t they do it? Isn’t that illegal to not do what I want?
Office Manager: I think if you have a concern about your visit, you should speak with someone at that hospital to find out their policy.
Person: But I’m asking YOU.
Office Manager: I’m afraid I can’t tell you why a doctor at another hospital chose to do something the way they did.
Person: WHY NOT?
Office Manager: Because…I’m not employed at that hospital?
Person: Can I speak to a supervisor?
Office Manager: I am the office manager.
Person: Well, you’ve been no help whatsoever. *click*
Okay, I’m beginning to think that you are part of a practice that has an inordinate amount of stupid people living in the area. Surely Kekoa or Brody has done something fun – or even stupid; “stupid/silly doggy” is much more fun than “stupid human” – they’re a dime a dozen — apparently!
Nope. Stupid people are everywhere, trust me. This is a gem. Dr. V, I’ll get right on mailing you my newly patented crystal ball so this doesn’t happen again 😉 Did you guys actually call XXX animal hospital to let them know you received a complaint? I bet they’d get a kick out of it hehe.
I kind of wish your office manager would call the other hospital and thank them for taking on that client. 😉
Oh the joys of dealing with the general public. bwahahaha
Confirms my suspicions… People are very strange.
Susan Montgomery says
Could be worse, they could be YOUR client!
You really ought to submit this to “Not Always Right” (http://notalwaysright.com/). Warning: if you visit this site, you’ll probably be occupied for a couple of hours reading conversations just like this one.
IMO, Parvo is best left to the professionals anyway! It should be under the category of “don’t try this at home.” People never cease to amaze me!
caren gittleman says
Is there a full moon?
All I can say is OHHHHH MYYYYYYYY God!!!!!!!!!!!!!!!!!!!!!!!
Cat Chat http://opcatchat.blogspot.com
Lorie Huston says
I have to agree with Cat Chat that there must be full moon :-0
If it makes you feel any better, Dr. V, you’re not alone. We get strange calls like that here too…LOL
OMG OMG OMG OMG !!!!!!!!!!!!!!!!!!!!!!!!
a HA HA HA. I work in events management and we always say….NEVER OVERESTIMATE THE PUBLIC.
HAHAHAHAHA I work at a pharmacy and this is the same conversation we get at least once a week
LOL LOL LOL