Office Manager: Thank you for calling, how may I help you?
Person: Yes, I have a complaint about a visit I had at another hospital.
Office Manager: Another hospital?
Person: Yes, I went to (hospital across town) and they diagnosed my dog with parvo.
Office Manager: Oh, I’m sorry to hear that.
Person: Well, I wanted them to give me fluids to give at home and they wouldn’t. And I want to know why not.
Office Manager: Well, I’m not really sure….
Person: Well, what would you do?
Office Manager: It really is up to the doctor’s discretion to determine an appropriate course of treatment.
Person: But that is what I WANTED. Why wouldn’t they do it? Isn’t that illegal to not do what I want?
Office Manager: I think if you have a concern about your visit, you should speak with someone at that hospital to find out their policy.
Person: But I’m asking YOU.
Office Manager: I’m afraid I can’t tell you why a doctor at another hospital chose to do something the way they did.
Person: WHY NOT?
Office Manager: Because…I’m not employed at that hospital?
Person: Can I speak to a supervisor?
Office Manager: I am the office manager.
Person: Well, you’ve been no help whatsoever. *click*