angry clients

Another week, another veterinary ER under fire. This time, it's the Southwest Michigan Animal Emergency Hospital, now receiving angry calls and even death threats after declining to perform emergency exploratory surgery on a young German Shepherd who developed complications after a spay at a different clinic earlier in the day. The issue was the owner's inability to provide upfront payment. It almost always is. There is no doubt that this is a terrible and sad outcome for the owners of the ... Read more »